RIDEZ GLOBAL
Terms & Conditions
Car Rental Services | Cancellation | Refunds | Rental Guidelines
01. Cancellation Policy
Cancellation charges applicable to bookings made with Ridez Global:
| Cancellation Time | Charges |
|---|---|
| Earlier than 24 hours from reporting time | Fully refunded, excluding bank charges |
| Within 4 hours from reporting time | Non-refundable |
| No-show | Non-refundable |
02. Parking, Tolls & Interstate Tax
Guests are responsible for covering parking fees, toll charges, and interstate taxes.
Additional usage will incur extra costs, either by the hour or kilometer or both. Extra usage is not eligible for discounts.
03. Waiting Time Policy
Airport or Railway Station Pickup: Maximum waiting time is 45 minutes.
Other Pickup Locations: Maximum waiting time is 30 minutes.
Waiting beyond these limits will be treated as a no-show, and applicable charges will apply.
Fixed airport transfers include parking and toll charges in the prices.
04. Extra Usage Policy
Airport Transfer
Airport transfers are one-way point-to-point journeys. No route deviation or midway stoppage is allowed.
Outstation Travel
Outstation travel will be calculated from the city of origin. If travel exceeds 300 kilometers in a day, additional kilometer charges will apply according to the booked car category.
If travel exceeds 24 hours, a one-hour extension is available without additional charge. After this extension, a one-day rental fee will be charged.
Local / Within City Travel
If travel exceeds the booked package, extra usage charges will apply based on additional hours and kilometers.
05. Booking Modification Policy
Revised bookings cannot be canceled or refunded.
If the revised booking amount exceeds the original amount, the additional amount must be paid upfront.
If the revised amount is lower, the difference will be refunded after the booking period.
06. Refund Policy
Ridez Global will process eligible refunds within 15–20 working days according to the applicable cancellation and refund policy.
Partial refunds are not applicable.
07. Extra Usage Rates – Delhi NCR
Tariff Card for Chauffeur Drive – Delhi NCR
| Vehicle | Extra KM | Extra HR | Night Charges | Outstation / KM | Driver DA | Night Halt |
|---|---|---|---|---|---|---|
| Suzuki Dzire or Similar | ₹18 | ₹135 | ₹250 | ₹18 | ₹300 | ₹300 |
| Honda City / Suzuki Ciaz | ₹25 | ₹180 | ₹250 | ₹24 | ₹300 | ₹300 |
| Innova Crysta | ₹32 | ₹300 | ₹300 | ₹30 | ₹350 | ₹350 |
| Toyota HyCross | ₹40 | ₹375 | ₹375 | ₹40 | ₹350 | ₹350 |
| Camry Hybrid / Fortuner | ₹65 | ₹650 | ₹550 | ₹65 | ₹850 | ₹850 |
| Mercedes E / BMW 5 | ₹85 | ₹850 | ₹850 | ₹85 | ₹1,000 | ₹1,000 |
| Mercedes S / BMW 7 | ₹180 | ₹1,800 | ₹1,000 | ₹180 | ₹1,000 | ₹1,000 |
Night charges apply between 10:00 PM and 6:00 AM.
08. Booking Extension
To request a booking extension, guests should contact Ridez Global at least 60 minutes before the scheduled release time.
Email: contact@ridezglobal.com
09. General Terms & Conditions
Payment & Additional Charges
Customers shall pay car rental fares according to the applicable rates and payment schedules published on the Ridez Global website at the time of booking.
Customers are also responsible for applicable parking charges, tolls, taxes, and other fees.
Customer Responsibilities
Customers are responsible for their personal belongings during the journey. Ridez Global will make reasonable efforts to locate belongings left in vehicles.
Complaints regarding lost belongings or service issues should be submitted in writing within 24 hours of the journey.
Service Availability
All rental services are subject to availability and applicable booking conditions. Service delays may arise due to technical, operational, or other circumstances.
Location & GPS Tracking
Location information may be used to facilitate vehicle bookings and pickups. Vehicles may be tracked through GPS for operational and security purposes, subject to applicable law.
Customer Communications
Booking confirmations, payment updates, cancellations, refund updates, and schedule changes may be communicated through email, SMS, WhatsApp, or phone, subject to applicable consent requirements.
Insurance
Insurance coverage, where applicable, is subject to the terms and conditions of the relevant insurance provider.
Changes to Terms
Ridez Global may update its terms and conditions. Revised terms will be published on the official website, subject to applicable law.
Need Assistance?
For booking questions or policy information, contact Ridez Global.